Returns

Returns

In addition to your statutory rights, Isela Active offers a voluntary return option within 30 days of receipt.

How to start a return

  1. Contact us at Isela.Service@gmail.com and include your order number.
  2. Wait for our return instructions.
  3. Then send the item to the confirmed return address.

Return address:
Isela Active
Habib Moosavi
Cranger Straße 317
45891 Gelsenkirchen
Germany

Items should generally be unworn and unused and, where applicable, include their tags. Please keep your proof of purchase.

The cost and shipping method for a return depend on the individual case and applicable statutory rights. A free return label is not generally promised.

The voluntary 30-day return option does not limit statutory consumer rights.